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Reconciler
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Legal

Privacy Policy

Last updated August 2026

This Privacy Policy explains how Reconciler ("we", "us") collects, uses, and protects information when you visit our website or use our account reconciliation platform. We aim to be plain and honest about what we do with data. Reconciler is decision support, not financial or tax advice.

Information we collect

When you create an account we collect your email address and a verification code we send to confirm it. If you contact us, we collect your name, email, and message. We also collect standard technical information such as your IP address, browser type, and the page that referred you, along with any UTM parameters in the link you arrived from.

Your financial data

Reconciler reads the CSV exports you upload and, when you set them up, read-only connections to your own Mercury or Brex bank account, payment processor account and accounting ledger (QuickBooks Online, Xero, NetSuite). We never ask for your bank login. We read transactions and balances only, such as dates, amounts, references, and account details, so we can match transactions across both sides, flag discrepancies, missing entries, and duplicates, and explain each match in plain English. We only ever send read requests, we never move money, and nothing auto-posts. All figures are in US dollars.

How we use information

  • To create and secure your account and confirm your email.
  • To match transactions across your bank, card, processor, and ledger data and send you service emails about your account and workspace.
  • To respond to your messages and provide support.
  • To understand how the site is used and improve it.

How we share information

We do not sell your personal information. We share information only with service providers who help us operate the site and platform (for example, email delivery and analytics), under contracts that require them to protect it, or where required by law.

Data retention

We keep account and contact information for as long as your account is active or as needed to provide the service, then delete or anonymize it. You can ask us to delete your information at any time.

Security

We use industry-standard measures to protect your information, including encryption in transit and at rest, read-only connections to the accounts you connect, and access controls. We read transactions and balances only and never write to your accounts. You can revoke a connection at any time and its key is deleted. Scale adds a full audit trail and export.

Your choices

You can access, correct, or delete your information, and you can opt out of non-essential email at any time. To make a request, email [email protected].

Contact

Questions about this policy? Email us at [email protected].